At Marinexplore, we want you to be satisfied with your purchase. If you’re not happy with the products, we offer a hassle-free return and refund process.

1. Eligibility for Returns

• Products can be returned within 7 days of delivery.
• The product must be unused, undamaged, and in its original packaging.
• Certain items like live plants, live fish, and custom orders are non-returnable.

2. Refund Process

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
• If approved, the refund will be processed within 7-10 business days and credited to your original payment method.

3. Return Shipping

• Customers are responsible for the cost of return shipping unless the product received was defective or incorrect.

4. Cancellations

• Orders can be canceled within 24 hours of placing them. After this period, cancellations will not be accepted if the order has already been processed.